Half way through the upgrade to WSC 3.1 the process froze and got stuck at 59% upgrading the Importer module. I waited an hour but clearly something had gone wrong and there were no error messages.
I can't access the forum admin area correctly now and the entire forum is damaged having been partially upgraded. I have a full CPanel backup from yesterday morning and also a .wcf database backup, both downloaded locally to my PC.
My question is, which is the correct way to restore the backup and what exactly does the backup contain?
I see in CPanel that the Home directory contains not only the forum software but also important files regarding the hosting...ssl etc. Should I delete the home directory and then use the restore function? I tried a restore yesterday and noticed that it created a sub directory of home called backup.xxxxx, but surely all those files should go into the now empty home directory?
I need to put the site back to WSC 3.0 (where it was yesterday morning) and then attempt the upgrade to WSC 3.1.1 again.
I'm not an expert at this but I need to learn how to recover the situation as soon as possible and if anyone has any suggestions, I would be most grateful.
many thanks for reading this desperate plea for help.